5 Tips to Get the Most Out of Hypercare

Features

BR Brandon Ro - Product and CSM at Hypercare
Mar 31, 2020 · 2 min read

1. Making sure your question or consult gets answered

Hypercare allows you to check every message to see if it was sent, received, or read by the user. For urgent matters, you are able to send priority messages that bypasses the receiver’s “do not disturb” or silent mode, to ensure you get their immediate attention.

Writing a Priority Message

Priority Message

2. Staying connected to physicians who use pagers

On Hypercare you can page colleagues using our paging feature. This allows you to get in touch with a physician if they prefer using pagers.

Page

Callback number

3. Keeping yourself and your team up to date

Keep up to date with everything your team is doing with our live task lists. Add tasks for yourself or assign tasks to your colleagues to make sure nothing falls through the cracks. The list gets automatically updated through the app, and skip ‘running the list.’

Create a task list

Create a Task

Task List

4. Finding out who’s on call

Our locating feature allows you to search multiple schedules to find the right person on call and connect to them directly without the need for switchboard operators and pagers. Save time and energy that can be reallocated to patient care.

Department List

Locating

5. Disconnecting from work and spending time with friends and family

Make it clear when you’re unavailable and who to contact when you’re busy. If you’re unable to answer Hypercare, you can assign an alternative contact for yourself so your colleagues know who to contact for questions or consults.

Edit your Status

Unavailable Status