ON-CALL FINDER

Reduce time to connect with on-call providers by more than 90%

Seamlessly connect with on-call providers

 
 

Easiest way to find out who is on-call

 
1

Viewing distilled, real-time on-call roster

The master on-call schedule for any given time is generated by digesting all individual schedules so you know who is on call at any time.

 
2

Directly contact the provider without calling switchboard

Tap on a role or the on-call provider’s name to immediately start a conversation with them. You can also send them a page using our Virtual Pager and “favourite” the role for faster access in the future.

Seamlessly communicate with the on-call provider

Post-Hypercare

Pre-Hypercare

Finding who is on-call

Real-time updates on who is on-call across the entire healthcare system

Every night, manually consolidate individual on-call schedules sent in various formats into a master document to create a daily on-call schedule for the next day

Last minute changes

Switchboard can make last minute changes on on-call schedules and reflect it across the system

Last-minute changes often are not reflected on the master on-call schedule, resulting in operators paging the wrong person.

Contact Directory

Contact information for providers is easily accessible and can be updated by the providers or switchboard operators. Preferences on escalations can be indicated by switchboard in real time on their profile

Contact information is fragmented in different spreadsheets and documents, and often inaccurate due to difficulty updating the information.

Post-Hypercare

Pre-Hypercare

Connect directly

See the provider who is on-call and connect through any channel (messaging, calling, paging)

Call switchboard, wait on hold while the switchboard operator pages or calls the on-call provider

Escalations of care

In life or limb communication it can re-try multiple mechanisms and follow an automated path to find a provider for you

When you can’t reach the person on call, you need to manually call switchboard to find the next available provider

Accurate on-call schedules

Connect to the right person on-call with each schedule being updated in real-time

Often being paged while on vacation or not on-call due to the on-call schedule being outdated on switchboard’s end

Ready to get started and save hours a day?

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Hypercare Secure Messaging is free. Set up and get your colleagues on board now.

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We’re here to help you decide the right tools for your organization.

Built to work with other tools so you can optimize your clinical workflows

Automated escalation

Escalation policies that trigger other providers when messages aren't acknowledged after a certain period.

Code team activation

When seconds count, we allow you to trigger entire code team with one tap.

Secure messaging

All of the best features of instant messaging, made HIPAA compliant and specifically for healthcare workflows

"Hypercare has been mind-blowing allowing me to quickly find out on-call without needing to call switchboard, it’s a game changer!"

Dr. Frank Fornasier
Chief Medical Information Officer, Joseph Brant Hospital

FAQs

Why should I use Hypercare for on-call operations?
What happens if the on-call provider doesn’t respond to my message?
What devices does Hypercare support?
Will my team and I receive training and support from Hypercare?
What does Hypercare cost?
Is Hypercare secure?