Plans and Pricing

Join thousands of providers using Hypercare across different clinical care settings and workflows. Start for free and get your team onboard in less than 5 minutes.

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Messaging
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Enterprise
CHANGE MANAGEMENT
Support

24-hour response time, during business hours

4-hour response time, 24x7

1-hour response time, 24x7

30-minute response time, 24x7

Implementation

Knowledge base

Basic training and self-serve materials

Personalized training sessions

Personalized training sessions with workflow guidance

Integrations

Hypercare can integrate into existing systems for the purpose of last-mile delivery.

Assigned Customer Success Manager

An assigned customer success manager to ensure the project is on track and help be the liaison between the two teams.

An assigned customer success manager to ensure the project is on track and help be the liaison between the two teams.

Integration Specialists

Engineers dedicated to help explain our API for integrations and also cost out any potential custom integrations.

Clinical Workflow Consultants

Access to clinical experts on our team that can help advise processes and protocols.

SECURITY & PRIVACY
Data Retention of Messages

The length of time until message sent is deleted from our servers.

14 days

Configurable

Configurable

Configurable

Encryption At Rest & In Transit
Support for Healthcare Compliance

Compliant with HIPAA, PHIPA, PIPA, FIPPA, and others.

Our solution is compliant with HIPAA, PHIPA, PIPA, FIPPA, and others but only paid tiers will have access to sign a Business Associate Agreement (requirement for HIPAA compliance)

Customizable Data Residency Region

Customize the region where you want your data to be stored.

Business Associate Agreement
Remotely Log out Users

If your staff loses their device you can remotely log them out and delete Hypercare data on the device without needing mobile device management.

If your staff loses their device you can remotely log them out and delete Hypercare data on the device without needing mobile device management.

Audit Trail

Self-serve access of logs on Hypercare events (without messaging content) across the organization.

OAuth

Some of the OAuth platforms we support for single sign-on include Point Click Care, Epic, and Google.

SAML Single-sign-on (SSO)

Seamless onboarding process by integrating your cloud or on-premise active directory with our system.

Integration with Enterprise Mobility Management
CLINICAL COMMUNICATION & COLLABORATION
Clinical Messaging

Healthcare compliant messaging supporting text, multimedia and files.

Priority Messaging

Healthcare compliant messaging supporting text, multimedia and files.

Securely Share Multimedia & Files
Send a Page

Ability to send a page within our app to an alphanumeric or numeric pager.

Calling

Ability to initiate a phone call with your colleagues.

Forms

Ability to create and send any forms such as drop-down menus, checkboxes, free-form text with customized logic. Advanced reporting available on this feature.

Ability to create and send any forms such as drop down menus, checkboxes, free form text with customized logic. Advanced reporting available on this feature.

Organizational Directory

Centralized database of all your colleagues with their contact information (based on permission level).

Collaborate Across Different Organizations*

Coming soon. Search other organizations' directories and on-call schedules based on permissions.

Task Management

Quickly assign tasks to yourself and others and know when it's completed.

Set Availability & Leave Status Messages
SCHEDULING
Create & Manage On-call Schedules

Ability to easily input on-call schedules across all departments.

Automated Notifications

Notify your team and switchboard when your schedule changes based on your schedule settings.

Personalized Calendars

Ability to quickly see your own personal calendar within the app and sync it with your own calendar of choice (Google, Outlook, Apple).

Shift Marketplace

Ability to turn on the marketplace features allowing providers to trade amongst themselves or post the shift for the team to pick.

Equity Report

Ability to export an excel sheet that calculates the number of shifts and hours for each role assigned to each provider based on a customized date and time.

Ability to export an excel sheet that calculates the number of shifts and hours for each role assigned to each provider based on a customized date and time.

ON-CALL
Find Who's On-call

Two taps to find out who is on-call now and reach them through the app.

Activate Code Teams with Escalations

Activate entire code teams with one tap and provide detailed information. If a user has not read the message automated phone calls will follow determined based on the policies.

Activate entire code teams with one tap and provide detailed information. If a user has not read the message, automated phone calls will follow determined based on the policies.

ADMINISTRATION
Add, Update, Remove Users

Ability to control your data when a user leaves and also quickly add when they join.

Advance Profiles

Add contact information about a user such as pager, office number, phone number and set the permission (public to colleagues or private).

Set User End Date

Choose a date in the future where the user will lose access to Hypercare. Super useful for locums and residents.

Notes

Allow switchboard operators to associate private notes with users.

Directory Syncing with Active Directory

Automatically remove users based on your LDAP directory when a user is removed.

Reporting

Quickly see metrics on the activities across the entire organization or drill down to a specific department.

Self-serve

Self-serve

Self-serve + Customized Reports Available

Customized Organizational Agreement

Terms of service can be customized and must be agreed to by users before they join your organization.

FAQs

How does it work if I have rotating residents or locums? 
Which tier is right for me?
What are our payment options? 
Can I get a virtual pager if I'm already a Hypercare user?
Do you offer volume-based pricing?
What if we add more users halfway through our contract? 
How does cancellation work? 

Get your team on board in less than 5 minutes

And experience simple, secure, and seamless collaboration with Hypercare.