ABout Us
Purpose-built by Clinicians, Trusted by Hundreds of Healthcare Organizations
At Hypercare, we know the real-world challenges that get in the way of delivering great patient care, because we’ve experienced them first-hand. That’s why we built a clinical communication platform that enhances coordination, streamlines collaboration, and supports the fast-paced demands of modern healthcare. So you can stay focused on what matters most - your patients.
Our values
Openness & Transparency
At Hypercare, we foster a culture where candor is welcomed and every voice matters. We believe that honest conversations create a stronger team and a better product.
Customer Obsession
Our work starts and ends with our customers. At Hypercare, we’re deeply committed to understanding the needs, workflows and pain points of our customers so we can design thoughtful, impactful solutions that truly make their lives easier. Hypercare prides itself on delivering exceptional customer support, ensuring healthcare and clinical teams get the help they need quickly and consistently, so they can rely on our platform every day.
Responsibility & Performance
At Hypercare, we empower each team member to take ownership, show initiative, and strive for excellence. Everyone is encouraged to lead with accountability and curiosity, knowing that the Hypercare team is there to support them consistently.
Our Story
Built by clinicians for clinicians
Hypercare was created by clinicians who have first-hand experience of the frustrations of inefficient communication and cumbersome hospital workflows. We built this platform to solve the real challenges that get in the way of delivering exceptional patient care. By removing administrative burdens and simplifying communication and collaboration across teams, departments and healthcare organizations, Hypercare empowers care teams to focus on what truly matters - their patients. Today, we’re proud to be a trusted partner for hundreds of healthcare organizations seeking smarter, more reliable clinical communication and coordination.
Meet our leadership team
Albert Tai
Co-Founder & Chief Executive Officer
Albert is the CEO and founder of Hypercare. He built Hypercare as a way to replace outdated systems and help clinicians work together more smoothly and is pleased to see the platform used in hundreds of healthcare organizations. computer science, Albert’s drive to fix healthcare’s inefficiencies comes from his experience in the field.
Dr. Joseph Choi, MD, MPH, FRCPC
Co-Founder, Chief Operating Officer & Chief Medical Officer
Joseph is Hypercare’s founding Chief Operating Officer and Chief Medical Officer, focused on leading efforts to improve clinical communication and coordination through technology. He is a practicing emergency physician in downtown Toronto, actively involved in quality improvement and administrative roles at his hospital. Joseph also serves as an Assistant Professor in the Division of Emergency Medicine at the University of Toronto, where he contributes to advancing medical education and research.
Umar Azhar
Co-Founder & Chief Technology Officer
Umar oversees all technical aspects of product development, including leading a team of software developers to create and maintain the platform. As a skilled full stack developer, Umar has been involved in scaling Hypercare since day one and has been building technical products since 2012. He was previously a developer at Yahoo prior to co-founding Hypercare.
Shirley Zhu
Vice President of Business Operations
Shirley leads business operations at Hypercare, where she oversees post-sales strategy, financial reporting and analysis, and internal scaling efforts. With a background spanning the public healthcare sector and financial services, Shirley brings a multidisciplinary approach to driving customer outcomes and organizational growth.
Sandhi Paul
Head of Marketing
Sandhi leads marketing at Hypercare, where she drives strategic initiatives to drive brand and business growth. Sandhi brings a unique perspective to her role, blending industry knowledge with innovative marketing strategies. Her expertise spans digital marketing, brand development, and customer engagement, all aimed at delivering meaningful value to healthcare providers and their teams.
Matthew Yeh
Head of Sales
Matthew is Head of Sales at Hypercare, where he leads growth by bridging clinical operational expertise with healthcare tech solutions. He holds a BSc from the University of Toronto, and is passionate about improving provider experience and patient care through innovative technology.
Venus Lee
Head of Customer Success
Venus leads customer success efforts at Hypercare, playing a critical role in small to enterprise deployments and long-term partnerships with clients and users. She is a seasoned operations and implementation professional with eight years of experience spanning technology and education industries across Hong Kong and Toronto. She has worked with acute care and integrated care delivery networks to deploy Hypercare in both Canada and the US.
Read our latest posts
Jan 22, 2026 • 4 min read
Why Every Second Matters in Hospital Emergency Code Activations
In cardiac arrest, stroke, trauma, and other emergency scenarios, every second directly affects survival. Yet most hospitals lose critical time to outdated, manual code activation workflows – and worse, don’t realize it. Despite this, many hospitals continue to rely on fragmented communication systems that introduce hidden delays at every step of the emergency response chain. This article explores why time-critical care demands clear processes, where hospitals commonly lose precious seconds, and how to eliminate these delays through better code activation workflows and technology.
Jan 21, 2026 • 5 min read
How to Track and Improve Emergency Response Performance in Hospitals
Legacy systems like switchboards and pagers create blind spots that make accurate measurement challenging. Without reliable data, teams can’t identify bottlenecks, recognize patterns, or implement meaningful improvements. While tracking these metrics has historically been difficult, modernizing code activation workflows offers the fastest, most effective path to measurable improvement. In this article, we’ll discuss the key metrics hospitals must track, why tracking emergency response times matters, and how to improve emergency response performance at your hospital.
Jan 20, 2026 • 3 min read
Best 10 HIPAA-Compliant Messaging Apps for Healthcare Organizations (2026 Guide)
This guide provides an in-depth comparison of the leading HIPAA-compliant messaging platforms, evaluating each solution based on usability, security features, and clinical relevance. We've assessed everything from comprehensive clinical communication solutions to modern mobile-first platforms, examining how each handles the unique demands of healthcare communication including on-call scheduling, emergency alerting, and seamless EHR integration. Whether you're a small clinic seeking straightforward secure messaging or a large health system requiring comprehensive communication infrastructure, this will help you identify the platform that best meets your organization's needs while ensuring full regulatory compliance and optimal clinical outcomes.
Ready to learn more?
Get an in-depth product tour to see what Hypercare can do for your team
Hypercare helps hundreds of clinical teams and healthcare organizations across North America coordinate and collaborate seamlessly, with one single clinical communication platform. Let us show you how we can help.