AUTOMATED ESCALATION

Escalate care automatically without taking focus off of the patient

Create and implement escalation of care policies that automatically retries notifications and sequentially contacts other team members in critical situations.

Build

Escalation policies and hierarchies can be fully customized to accommodate for a wide range of scenarios.

Escalate

Once the on-call schedule is added to an escalation policy, individuals & teams can start receiving incident notifications via multiple channels until acknowledged.

Track

Keep track of who has been tried and contacted in real-time to maintain situational awareness and manually escalate when appropriate.

Post-Hypercare

Pre-Hypercare

Criteria 1

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Criteria 2

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Criteria 3

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Implement organization-wide policies on how critical messages are handled and when escalation of care is required.

What are the ways I can customize automated escalations?

Repeat notification frequency and attempts
Customize the time between notifications and the number of attempts to the users (e.g. send a repeat notification every 5 minutes for three attempts).

Sequential modes of communication
Customize the modes of successive contact methods (e.g. if no response to Hypercare initially, proceed to send an SMS message, followed by an automated phone call).

Escalation hierarchies
If one user (or role) has exhausted all the modes of communication defined by the escalation policy, other users are successively looped into the situation (e.g. if the junior resident does not respond in a predefined time, it automatically proceeds to try to contact the senior resident, then the staff, etc.). These hierarchies can be completely customizable to accommodate unique situations.

Real-time tracking and manual escalation
During the event, users can see the time that has elapsed and who has been notified, and through which channels. As the scenario changes, the user can cancel the automated escalation, or perform other manual escalation steps.

 

FAQs

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