Back to Blog
By Joseph Choi, MD, MPH, FRCPC - Chief Operating Officer
Mar 7, 2019 · 3 min read

Reimagining Connections Beyond Hospital Walls

The way we communicate with each other in our everyday lives is unrecognizable from a decade ago. Technology has moved to the point where we can connect with practically anyone, from anywhere, at any time. Nowhere is this more needed than in healthcare, where time is of the essence and the stakes are high.

This new technology should also prompt us to re-think the current way clinicians interact with each other and with their patients. Hypercare gives the platform for innovation to reimagine entire workflows to bring more efficiency, greater satisfaction, and better patient outcomes.

Some of the interesting use cases that we’ve developed with our forward thinking clients include:

Connecting expectant mothers to hospitals remotely

Pregnancy is a very exciting and often confusing time, particularly for mothers expecting their first child. With our platform, we connect expectant mothers (who tend to be younger and tech-savvy) with a specialized obstetrics nurse during pre- and post-partum periods. This workflow allows quick and reliable advice that mothers can expect, and nurses can do a quick remote assessment to decide whether everything is fine, or can suggest a patient come in for an in-person assessment.

Connecting youths to their providers

The last thing a young person thinks about is their health. Even if they have a chronic health condition, there is so much more they would rather do that sit in a doctor’s office. With this group, who practically came out of the womb with a cell phone in their hand, having a tool like Hypercare allows them to check in with their care team, whether primary care, titrating their medications, or just having someone to talk to for mental health issues. This in turn strikes the balance of relieving them of the burden of being tethered to the clinic, but at the same time helps ensure that their health needs are met.

Providing complex care in the community

Some patients are unfortunate to have complex medical issues, and these are the highest users of the healthcare system. The top 10% of users is attributed to 68% of all healthcare spending in the US. A lot of these costs are for ED visits and admissions, which are far more costly than close monitoring and maintenance in the community. Not only does Hypercare allow their clinicians to connect to patients and their caregivers, but it is a full-collaboration platform that can incorporate patient transport, meals-on-wheels, and other supportive care that addresses patients needs on a wholistic approach.

Outreach to marginalized patients

there are a lot of patients out there that never get the access to the healthcare that they need, either due to low socioeconomic status, housing instability, substance addictions, mental health issues, language barriers, and a whole host of other factors. We’ve seen the Hypercare be used for teams of clinicians and social workers in the field, actively finding these marginalized and often transient patients to be proactive in providing care and services for them to improve their health and wellbeing.

As we further develop our platform, we hope to unlock the ingenuity of other providers to create completely new models of care to push the boundaries of good patient care.

Read more of our posts

June 25, 2026 • 2 min read

Coordination Failure: The Invisible Driver of Hospital Inefficiency

by

Hospitals today face constant pressure - from stretched teams, tight budgets, and leaders balancing competing priorities. Staffing shortages dominate headlines, but when you talk to frontline leaders, another challenge consistently surfaces: coordination. During our executive webinar, The Cost of Coordination Failure, medical and nursing leaders shared how inefficiency often stems not from a lack of people, but from the time lost between care steps. The panel made a compelling case: throwing more Full-Time Equivalents (FTEs) at throughput bottlenecks won't solve the problem if the underlying communication infrastructure remains completely fragmented. These gaps, called coordination latency often erode capacity across the system.

Read more

June 22, 2026 • 3 min read

From Pagers to Precision: Transforming Clinical Communication

by

In a recent MUSE Views podcast episode, Dr. Joseph Choi, an emergency physician in Toronto, and the co-founder of Hypercare, shared how firsthand experiences with communication failures revealed a problem that many healthcare organizations continue to face today - not a lack of clinical expertise, but difficulty connecting the right people at the right time.

Read more

Mar 17, 2026 • 4 min read

What Do Hospitals Use Instead of Pagers in 2026?

by

In modern day hospitals, providers everywhere are finally turning away from pagers, seeking more efficient methods of administering clinical communication. With the advancements in current technology, there exist many alternatives for secure communication within care facilities.

Read more

Ready to learn more?

Get an in-depth product tour to see what Hypercare can do for your team

Hypercare helps hundreds of clinical teams and healthcare organizations across North America coordinate and collaborate seamlessly, with one single clinical communication platform. Let us show you how we can help.

Book a demo