FEATURE
Automated escalation
Build escalation policies that sequentially triggers other providers when messages are not acknowledged after a certain time period.
Build escalation policies that sequentially triggers other providers when messages are not acknowledged after a certain time period.
For critical messages, our individual escalation feature instructs the app to continue to keep sending STAT alerts to the user every few minutes and also try alternate methods of contact (such as cell phones, office phones, email, SMS).
Triggering a team/department escalation will successively try to contact individuals on a hierarchy (e.g. the junior resident, then senior resident, then the attending) until a response is received.
Escalation policies and hierarchies can be fully customized within the application to accommodate for a wide range of scenarios.
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