Stop playing phone tag, and spend more time with your patients

Connect with your healthcare colleagues through real-time scheduling, on-call management, and secure messaging on any device.

 
 
Trusted by 100+ hospitals & healthcare facilities

Everything your team needs to communicate compliantly & to coordinate care effectively and efficiently

Secure messaging

All of the best features of instant messaging, made HIPAA compliant and specifically for healthcare workflows.

Virtual pager

Get rid of your physical pager and have your pages routed to Hypercare instead.

Automated escalation

Build escalation policies that sequentially triggers other providers when messages are not acknowledged after a certain time period.

Code team activation

When seconds count, Hypercare allows you to trigger entire code teams with one tap.

On-call scheduling

Streamline switchboard operations so you can connect with the on-call provider in 2 taps.

Security & Compliance

Our platform meets HIPAA, PHIPA, PIPEDA and SOC2 compliance.

Single-sign-on (SSO)

Integrate easily with your organization's single sign-on systems to make managing users even easier.

Integrations

Connect Hypercare to the existing IT systems and utilize our open APIs for other integrations.

What can Hypercare do for my team?

SECURE COMMUNICATION

How can I chat and coordinate care in a secure, HIPAA compliant way?

All of the best features of instant messaging, made HIPAA compliant and specifically for healthcare workflows. Send clinical videos, images and other file types (PDF, Word, Excel).

"Hypercare facilitates secure, seamless and timely closed-loop communication among members of the healthcare team. [It] enhances patient care by allowing providers to exchange information about patients from the point of care and to make collaborative decisions remotely."

Dr. Michael Warner
Director of Critical Care Services, Michael Garron Hospital
secure-comm-1

Automated escalation

Fully customizable system that automatically triggers members in a hierarchy to ensure acknowledgement and response of critical messages and events.

Templated messages

Standardized messages with predefined inputs and a distinct look.

Priority messaging

High priority messages (Urgent and STAT) will bypass Do Not Disturb with a distinctive tone.

Status indicators

Status set as available, busy, or unavailable. Assign a delegate to cover messages. Plus, detailed read receipts.

VIRTUAL PAGER

How can I replace pagers with something modern & reliable?

Pagers are inconvenient, unreliable and lack accountability. With Hypercare, no more passing around the team pager, as we can route messages and call back numbers directly to the smartphone of the on-call provider.

"We had previously paid hundreds of dollars per month for an outdated paging service. We were excited to switch to Hypercare, which costs a fraction of the price and allows for a more accurate and modern way to communicate."

Dr. Joel Cooper
Vascular Surgeon

Priority messaging

Pages are sent as STAT Messages through Hypercare, bypassing Do Not Disturb.

Switchboard integration

One phone number provided to Switchboard means that pages will always get to right person on call

switchboard-operations-1
SWITCHBOARD OPERATIONS

How can I quickly contact the provider who is on-call?

Calling switchboard to locate a staff member is inefficient and unnecessarily time-consuming. We optimize switchboard operations with our locating tool, so you can connect with the on-call provider in 2 taps.

"[Hypercare] is a breath of fresh air. Rarely need to page anyone in medicine service anymore. Residents have come on board. Finally can mention patient names and not use euphemisms. I love the desktop app. Finally jumped from 20th to 21st century..."

Enoch Choo
Physician Assistant

Unified on-call list

Single access point for all on-call providers. Reach the right clinician with one tap via Hypercare instant messaging.

Code team activation

Dynamic teams change based on the on-call schedule. Whole team will be alerted when critical messages are not acknowledged.

"Hypercare has been mind-blowing allowing me to quickly find out on-call without needing to call switchboard, it's a game changer!"
Dr. Frank Fornasier, MD
CMIO at Joseph Brant Hospital
CODE TEAM ACTIVATION

When seconds count, how can I most rapidly activate entire code teams?

With Hypercare, code teams can be assembled with any combination of individuals and on-call roles, and the entire team can be activated with a single tap.

"Activating a STEMI is much easier with Hypercare and saves valuable time because locating does not need to page individual team members and wait for them to call back."

Dr. Mark Kotowycz
Interventional Cardiologist & Medical Director of the Cardiac Intervention Unit, Royal Victoria Hospital
code-activation-1

Unified on-call list

Single access point for all on-call providers. Reach the right clinician with one tap via Hypercare instant messaging.

Code team activation

Dynamic teams change based on the on-call schedule. Whole team will be alerted when critical messages are not acknowledged.

on-call-scheduling-1
UNIFIED ON-CALL SCHEDULING

How can I have one simple source of truth for on-call schedules?

No more duplicate work and struggling to keep your spreadsheet or word document up to date. Hypercare allows you to do all of your scheduling functions in one place and share it with the rest of the organization.

"The pre-set roles allow months of schedules to be inputted within minutes and shows when days are already scheduled to ensure the shift is not double booked."

Meghan Mannen
Administrative Assistant, Team Leader, Royal Victoria Hospital

Create & manage schedules centrally

Centralized source of truth to reduce error and waste. Changes show in real time across all platforms (iOS, Android, web/desktop).

Shift swap & Marketplace

Users can arrange for shift trades, or post shifts to the marketplace.

Ensure coverage

Set rules to identify gaps and conflicts in the schedule