Who We Serve
Powering Clinical Communication and Collaboration Across Every Care Setting
From hospitals and IDNs to clinics and home care, Hypercare is built to support the unique workflows, communication needs, and care coordination challenges of every healthcare environment.
Hospitals
Hypercare streamlines urgent clinical communication and on-call coordination across hospital departments, improving patient safety and response times.
Streamlined code and STAT alerts: Ensure the right care team members are notified immediately during critical situations.
Consolidated on-call scheduling: Eliminate fragmented and outdated schedules and processes, while simplifying schedule management to ensure updates are captured in real-time.
Secure, compliant messaging: Enable instant communication across departments while maintaining HIPAA/PHIPA compliance.
Integrated Delivery Networks
Hypercare enables consistent, system-wide communication and scheduling across facilities, helping large networks coordinate care at scale.
Centralized scheduling across locations: Manage on-call coverage and escalation pathways across multiple facilities.
Interoperability with existing systems: Connect Hypercare seamlessly to your EHR, clinical tools, and IT infrastructure.
System-wide visibility and control: Gain insights into communication workflows and ensure consistent standards across your network.
Clinics
Hypercare replaces outdated communication tools with a modern, mobile-first platform built to support clinic staff and providers.
Real-time communication: Enable fast, secure messaging between clinic staff and physicians.
Simple, mobile-friendly scheduling: Easily manage daily coverage schedules from any device.
Affordable, scalable solution: Get started quickly with pricing designed for smaller care settings.
Reliable pager and answering service replacement: Replace outdated pagers and expensive answering services with a reliable, mobile-friendly solution for urgent messages and after-hours coverage.
Home Care
Hypercare connects home care teams with real-time information and escalation paths, reducing delays and improving care in the field.
Mobile-first communication tools: Allow caregivers to securely message care teams and escalate urgent issues on the go.
Remote schedule visibility: Keep field staff informed of on-call availability and key contact changes in real time.
Secure information sharing: Share updates, images, and instructions safely, across different care settings, while maintaining compliance.
Features
Hypercare equips care teams with the tools they need to act fast, stay aligned, and deliver safer, more coordinated care
Secure Messaging
Use Hypercare to communicate instantly with clinical and healthcare teams through secure, HIPAA and PHIPA compliant messaging.
Pager Replacement
Use Hypercare to replace outdated pagers and answering services with a modern solution that provides a dedicated number for urgent messages and voicemails that can be reached by individuals both inside and outside your organization.
On-Call Solutions
With Hypercare, you can easily connect with the right on-call provider, while managing and sharing on-call schedules in real time to streamline switchboard operations and mobilize clinical teams.
Code Team Activation
Use Hypercare to mobilize code and rapid response teams in seconds with automated, reliable notifications that reduce time to care.
Contact Directory
With Hypercare, you can easily access the most up-to-date contact details, including phone and fax numbers, emails, pagers, addresses and more, all in one centralized, searchable directory built for clinical teams.
Admin & Analytics
Hypercare gives you full visibility and control, with powerful admin tools and usage analytics to optimize communication workflows and support quality assurance across your healthcare organization.
Integrations
Hypercare’s open API’s allow you to seamlessly connect with your existing EHR, scheduling, communication and reporting tools to streamline workflows across healthcare teams and systems.
How HPHA uses Hypercare to improve communication across a 4-hospital system
"In my opinion the implementation of Hypercare was very successful both from an end user aspect and a technology aspect. It was very successful in achieving our initial objectives such as replacing a failing pager system and replacing an antiquated inefficient system for physicians on call."
- Dr. Bob Davis
IT Physician Lead, Huron Perth Healthcare Alliance
How HPHA uses Hypercare to improve communication across a 4-hospital system
“Hypercare was able to replace a failing pager system and an antiquated inefficient system for physicians on call. This was also extended to include all four hospitals in our group. We were able to completely eliminate pagers and at the same time accommodate physicians who wished to remain with their original method of communication by cell phone.”
Dr. Bob Davis
IT Physician Lead, Huron Perth Healthcare Alliance
What our Customers Are Saying
Join the clinicians speeding up response times with Hypercare
“Activating a STEMI is much easier with Hypercare and saves valuable time because locating does not need to page individual team members and wait for them to call back.”
Dr. Mark Kotowycz
Interventional Cardiologist & Medical Director of the Cardiac Intervention Unit Royal Victoria Hospital
“Activating a STEMI is much easier with Hypercare and saves valuable time because locating does not need to page individual team members and wait for them to call back.”
Dr. Mark Kotowycz
Interventional Cardiologist & Medical Director of the Cardiac Intervention Unit Royal Victoria Hospital
“Activating a STEMI is much easier with Hypercare and saves valuable time because locating does not need to page individual team members and wait for them to call back.” Dr. Mark Kotowycz Interventional Cardiologist & Medical Director of the Cardiac Intervention Unit Royal Victoria Hospital
Dr. Mark Kotowycz
Interventional Cardiologist & Medical Director of the Cardiac Intervention Unit Royal Victoria Hospital
“Activating a STEMI is much easier with Hypercare and saves valuable time because locating does not need to page individual team members and wait for them to call back.”
Dr. Mark Kotowycz
Interventional Cardiologist & Medical Director of the Cardiac Intervention Unit, Royal Victoria Hospital
“Hypercare has made communication between team members of the Surgery team so much easier! It offers a secure and user-friendly platform for groups to communicate about patient issues.”
Dr. Carmine Simone, MD
Chief of Department of Surgery, Michael Garron Hospital
"We’ve had such good feedback about Hypercare. It’s become an essential way for clinicians to communicate with each other.”
Dr. Patrick Darragh, MD
Chief Medical Information Officer, Michael Garron Hospital
“Hypercare is representative of what a physician would be looking for in a solution: a HIPAA-compliant platform with secure abilities to send photos of X-rays, clinical photos, and patient information.”
Dr. Susan Vokey, MD
Medical Director of Surgical Unit, Emergency Medicine Physician, Health Sciences North
“Hypercare has made our life so much easier. It's in my pocket. I page doctors walking up and down the hallway and have instant answers. Our day-to-day at the hospital is so much better.”
Sarah Schroeder
Nurse Clinician, Health Sciences North
“As a family doctor it has historically been a challenge to get in touch with specialists so I was surprised how quickly the specialists responded to my questions, giving me a quicker plan with which to move forward.”
Dr. Nayla Jessamy, MD
Family Physician, Albany Medical Clinic
“Hypercare has been a great addition to our palliative care practice, allowing us to improve efficiency and be more attentive to the needs of our patients, caregivers and community partners.”
Dr. Sheri Bergeron MD CCFP(PC) FRCPC
Adjunct Professor, Western University Palliative Medicine, Program of Windsor & Essex County c/o The Hospice of Windsor & Essex County Inc.
Read our latest posts
Nov 22, 2024 • 4 mins read
Harmonizing Interoperability in Healthcare for a Symphony of Care
Hypercare has built integrations with various other technology platforms. This is done through Hypercare and third-party APIs, or other integration options such as flat file transfers. There are multiple nuances and factors to consider when choosing which avenue of integration to take. Each integration built to date has been upon customer request, which ensures its function aligns closely with their needs.
Oct 16, 2024 • 3 min read
Chaos to Clarity: Hypercare, Your Lifeline in Emergencies
In healthcare, emergencies are an expected part of clinical and hospital operations. With the growing dependency on digital tools in healthcare, IT availability during a Code Grey is particularly critical, and where Hypercare can offer vital support and reliability.
Aug 20, 2024 • 4 min read
The Strengths and Limitations of Epic Secure Chat for Critical Healthcare Communication
As an EHR, Epic boasts a modern-looking and user-friendly interface, has a deeply integrated clinical decision support system to provide real time alerts and best practice guidelines at the point of care, and is completely customizable. But, how does it fair as a communication platform?
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Hypercare helps hundreds of clinical teams and healthcare organizations across North America coordinate and collaborate seamlessly, with one single clinical communication platform. Let us show you how we can help.