ADMIN & ANALYTICS
Centralized Admin Controls and Analytics to Improve Communication and Compliance
Gain full visibility and control with powerful admin tools and usage analytics to optimize communication workflows and support quality assurance across your organization.
Access management made simple
Account management
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Easily manage hospital staff, rotating residents, and locum users. Deactivate accounts when users leave, then easily reactivate if needed. Integration with single sign-on systems further simplifies this process. You can also control how users invent others to your organization to maintain security and oversight.
Permissions
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With customizable role-based permission levels, you can manage and limit access as needed across your healthcare organization.
Quality improvement and communication metrics
Analytics dashboard
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Monitor real-time activity across departments and individual users. Track how clinical teams are using Hypercare and identify gaps or trends to inform operational decisions and improve the quality of care.
Usage reports
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Generate reports by department, role, or individual over any date range. Use data to support audits, optimize workflows, or guide quality improvement initiatives. Custom reports are also available on request.
Security controls for safer healthcare communication
Remote logout & data wipe functions
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If a device is lost or a user’s account is compromised, admins can instantly log the user out from specific or all devices. For added protection, all Hypercare data can be remotely wiped from mobile devices, no third-party mobile device management (MDM) required.
Password resets
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Support users quickly and securely by resetting passwords when needed.
Support governance and compliance at scale
Audit logs
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Every message, schedule update, and user change is tracked with full timestamped audit trails, helping you meet internal policies and external compliance standards like HIPAA and PHIPA.
Systemwide control from a central admin dashboard
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Administrators have one secure place to manage everything, from user access, admin scope privileges, contact information visibility control, and more.
Why use Hypercare’s Admin & Analytics tool?
Before Hypercare
After Hypercare
Managing rotating staff or locums
Manually creating and deleting accounts lead to delays and access issues.
Instantly deactivate and reactivate user accounts with one click, removing the need to recreate profiles.
Tracking platform usage
Limited visibility into who’s using what features and how frequently.
Get access to analytics dashboards and usage reports by department, role, or individual.
Lost or compromised devices
Challenges protecting sensitive data without external mobile device management (MDM) tools.
Remotely log out users or wipe Hypercare data from devices in seconds, without the need for external mobile device management (MDM) tools.
Frequently Asked Questions
We’re here to help. Get answers to some of the most common questions about Hypercare.
Other Features
Spend less time chasing people around, and more time providing care for your patients
Secure Messaging
Use Hypercare to communicate instantly with clinical and healthcare teams through secure, HIPAA and PHIPA compliant messaging.
Pager Replacement
Use Hypercare to replace outdated pagers and answering services with a modern solution that provides a dedicated number for urgent messages and voicemails that can be reached by individuals both inside and outside your organization.
On-Call Solutions
With Hypercare, you can easily connect with the right on-call provider, while managing and sharing on-call schedules in real time to streamline switchboard operations and mobilize clinical teams.
Code Team Activation
Use Hypercare to mobilize code and rapid response teams in seconds with automated, reliable notifications that reduce time to care.
Contact Directory
With Hypercare, you can easily access the most up-to-date contact details, including phone and fax numbers, emails, pagers, addresses and more, all in one centralized, searchable directory built for clinical teams.
Integrations
Hypercare’s open API’s allow you to seamlessly connect with your existing EHR, scheduling, communication and reporting tools to streamline workflows across healthcare teams and systems.
Ready to learn more?
Get an in-depth product tour to see what Hypercare can do for your team
Hypercare helps hundreds of clinical teams and healthcare organizations across North America coordinate and collaborate seamlessly, with one single clinical communication platform. Let us show you how we can help.