Why Hypercare
Elevate Patient Care with Hypercare’s Smarter Clinical Communication Platform
Hypercare offers a single platform to unify clinical and healthcare teams, improve communication and interoperability and streamline workflows, so you can focus on what matters most - delivering the best patient care.
Seamless clinical communication & coordination
Hypercare unifies communication across teams and accelerates time to care with secure messaging, mobile alerts and on-call visibility, designed for the fast-paced realities of healthcare delivery.
- Secure messaging with delivery and read receipts for timely, healthcare compliant communication across teams
- Real-time mobile alerts and escalation pathways to reach the right provider faster
- Built-in on-call schedule visibility reduces delays in finding the right contact
- Group chats and team-based communication, enabling seamless collaboration across departments and specialties
A healthcare compliant solution
Hypercare is fully compliant with privacy and security standards including HIPAA and PHIPA, so your clinical and healthcare teams can communicate and coordinate with confidence.
- Encrypted messaging and file sharing across all devices ensures that sensitive clinical and healthcare information stays secure
- Comprehensive audit trails and message logs provide full visibility into communication flows, supporting documentation and compliance needs
- Role-based access controls and admin-level oversight ensure the right people have the right access to enhance data protection and reduce internal risk
- Secure cloud infrastructure with automatic backups and redundancy helps safeguard data integrity and maintain continuity of care, even in emergencies
Reduce administrative overhead
By managing all your scheduling functions in one place and simplifying routine tasks to improve team coordination, Hypercare reduces manual admin work, giving time back to your healthcare and clinical teams to focus on more critical tasks.
- Improve on-call and shift scheduling by reducing manual work and minimizing errors, freeing up staff to focus on more complex tasks
- Improve coordination and communications workflows with a centralized contact directory, and templated messages with clear task ownership that help reduce delays and improve efficiency across all your healthcare teams
- Simplify access, onboarding and offboarding for locums, learners and temporary clinical staff with easy contact management and permission-based access controls in a centralized contact directory
- Reduce admin and IT burden with Single Sign-On (SSO) integration. Keep user information up to date through instant data syncs that improve accuracy across systems and minimize switchboard coordination
Better patient outcomes
Hypercare helps reduce communication delays and improves continuity of care, helping to improve time to care and better patient outcomes.
- Secure instant messaging and priority alerts accelerate clinical decision making, improve coordination across teams and reduce time to treatment
- A centralized communication platform supports timely sharing of messages, images, and videos, keeping all clinical context in one place to reduce fragmentation, improve cross-team collaboration, and minimize errors
- Integrated care workflows support continuity of care and ensure no critical information is lost, ensuring that clinicians have the full picture when it comes to patient care
Dedicated customer support, every step of the way
Change is never easy, and getting healthcare providers on board with a new clinical communication platform requires dedicated support. That’s why Hypercare’s customer support team is with you from the start, ensuring that onboarding, troubleshooting and adoption are as smooth as possible.
- Personalized walkthroughs and onboarding mean that whether virtual or on-site, our team works with your organization to help staff get set up and integrate Hypercare into your clinical workflows
- Extensive reference resources empower your clinical teams to learn at their own pace with easy to access FAQs, tutorials, and detailed product documentation
- Always-on support means the Hypercare team is available 24/7, 365 days a year, at no extra cost. Get help fast via phone, email or via the Hypercare platform
Compare
Discover why Hypercare is the best option for your organization
Custom built for clinical workflows and intuitive user experience
Built-in on-call scheduling
All inclusive 24/7/365 customer support
Dynamic role-based messaging
Code team activations
Simple & inclusive pricing
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CUSTOMER STORIES
Don't just take our word for it. Meet some of our customers and discover the impact Hypercare has made.
“Activating a STEMI is much easier with Hypercare and saves valuable time because locating does not need to page individual team members and wait for them to call back.”
Dr. Mark Kotowycz
Interventional Cardiologist & Medical Director of the Cardiac Intervention Unit Royal Victoria Hospital
“Activating a STEMI is much easier with Hypercare and saves valuable time because locating does not need to page individual team members and wait for them to call back.”
Dr. Mark Kotowycz
Interventional Cardiologist & Medical Director of the Cardiac Intervention Unit Royal Victoria Hospital
“Activating a STEMI is much easier with Hypercare and saves valuable time because locating does not need to page individual team members and wait for them to call back.” Dr. Mark Kotowycz Interventional Cardiologist & Medical Director of the Cardiac Intervention Unit Royal Victoria Hospital
Dr. Mark Kotowycz
Interventional Cardiologist & Medical Director of the Cardiac Intervention Unit Royal Victoria Hospital
“Activating a STEMI is much easier with Hypercare and saves valuable time because locating does not need to page individual team members and wait for them to call back.”
Dr. Mark Kotowycz
Interventional Cardiologist & Medical Director of the Cardiac Intervention Unit, Royal Victoria Hospital
“Hypercare has made communication between team members of the Surgery team so much easier! It offers a secure and user-friendly platform for groups to communicate about patient issues.”
Dr. Carmine Simone, MD
Chief of Department of Surgery, Michael Garron Hospital
Hypercare has completely transformed the way we handle communication at our clinic. [...] With Hypercare’s ability to streamline and prioritize messages, communication has become seamless, and I’m able to focus more on patient care without unnecessary interruptions.
Dr. John Bojescul, M.D.
"We’ve had such good feedback about Hypercare. It’s become an essential way for clinicians to communicate with each other.”
Dr. Patrick Darragh, MD
Chief Medical Information Officer, Michael Garron Hospital
We definitely wanted something that was implemented in other hospitals that could meet the privacy and security requirements that we had at the time. Hypercare immediately checked all the boxes from a functionality perspective.
Steve Volpini
Chief Information & Privacy Officer
“Hypercare is representative of what a physician would be looking for in a solution: a HIPAA-compliant platform with secure abilities to send photos of X-rays, clinical photos, and patient information.”
Dr. Susan Vokey, MD
Medical Director of Surgical Unit, Emergency Medicine Physician, Health Sciences North
“Hypercare has made our life so much easier. It's in my pocket. I page doctors walking up and down the hallway and have instant answers. Our day-to-day at the hospital is so much better.”
Sarah Schroeder
Nurse Clinician, Health Sciences North
“As a family doctor it has historically been a challenge to get in touch with specialists so I was surprised how quickly the specialists responded to my questions, giving me a quicker plan with which to move forward.”
Dr. Nayla Jessamy, MD
Family Physician, Albany Medical Clinic
“Hypercare has been a great addition to our palliative care practice, allowing us to improve efficiency and be more attentive to the needs of our patients, caregivers and community partners.”
Dr. Sheri Bergeron MD CCFP(PC) FRCPC
Adjunct Professor, Western University Palliative Medicine, Program of Windsor & Essex County c/o The Hospice of Windsor & Essex County Inc.
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Hypercare helps hundreds of clinical teams and healthcare organizations across North America coordinate and collaborate seamlessly, with one single clinical communication platform. Let us show you how we can help.