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By Joseph Choi, MD, MPH, FRCPC - Chief Operating Officer
Mar 14, 2020 · 2 min read

Hypercare now providing free unlimited service to combat COVID-19

There is a lot of anxiety and uncertainty with the ongoing COVID-19 crisis. The situation on the front lines changes on a daily (if not hourly) basis. This makes care coordination that much more important. Hypercare wants to do everything it can to support these front line providers. Starting today, Hypercare’s highest tier will be free for 3 months till June 14th for new and existing users. It will include secure messaging, on-call and schedule management, task lists, and full administrative and auditing functions.

For new users to get started:

  1. Go to https://download.hypercare.com. On a mobile device, this will take you to the app store to download our app. On a desktop or laptop, it will bring you to our web app (https://app.hypercare.com).
  2. Use your work email (organization or hospital) to register your account. This will automatically connect you to your colleagues that have the same email domain. If you do not have a work email, enter your preferred email and we will contact you to guide you through the setup process.

For existing users, your service will automatically be upgraded and a 3 month credit will be added to your account. Your current user caps will be lifted.

If you have any questions during the setup process, contact us:

Stay safe out there. We appreciate all that you do.

- Hypercare Team

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June 25, 2026 • 2 min read

Coordination Failure: The Invisible Driver of Hospital Inefficiency

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Hospitals today face constant pressure - from stretched teams, tight budgets, and leaders balancing competing priorities. Staffing shortages dominate headlines, but when you talk to frontline leaders, another challenge consistently surfaces: coordination. During our executive webinar, The Cost of Coordination Failure, medical and nursing leaders shared how inefficiency often stems not from a lack of people, but from the time lost between care steps. The panel made a compelling case: throwing more Full-Time Equivalents (FTEs) at throughput bottlenecks won't solve the problem if the underlying communication infrastructure remains completely fragmented. These gaps, called coordination latency often erode capacity across the system.

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June 22, 2026 • 3 min read

From Pagers to Precision: Transforming Clinical Communication

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In a recent MUSE Views podcast episode, Dr. Joseph Choi, an emergency physician in Toronto, and the co-founder of Hypercare, shared how firsthand experiences with communication failures revealed a problem that many healthcare organizations continue to face today - not a lack of clinical expertise, but difficulty connecting the right people at the right time.

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Mar 17, 2026 • 4 min read

What Do Hospitals Use Instead of Pagers in 2026?

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In modern day hospitals, providers everywhere are finally turning away from pagers, seeking more efficient methods of administering clinical communication. With the advancements in current technology, there exist many alternatives for secure communication within care facilities.

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