Introducing the Ability to Manage Your Organization's Data
When we first launched Hypercare, we allowed users to be part of multiple organizations with one account. This allows physicians working at multiple organizations to stay connected with their colleagues from across the organizations they work without having a thousand different username and passwords.
As we launched at bigger organizations, we quickly realized the limitations with the current architecture. With larger launches, privacy and security departments often wanted the ability to set granular data retention policies on their data, and want former employees to be revoked in terms of access to their existing chats.
The current app could not determine whether a user was communicating organization A’s policies or organization B’s policies. This was made especially difficult if other members of the chat also belonged to the same organizations as the user.
Cue music. Users can now switch between the organizations they work with, allowing them to segregate their conversations based on the organizations they work for. In addition, organizations can manage their data more effectively. This allows granular controls for both the organization and the user.
This was not an easy technical feat, and we may share some learnings over a blog post on the technical component. Migration was tricky, especially if users were part of multiple organizations and communicated with other users that were part of multiple organizations as well.
In conclusion, enterprises now can granularly control their own data, revoke data access to former employees, and users can segregate their chats in an easy manner. We are very proud that we can now support a highly requested functionality for enterprises.
Read more of our posts
Oct 9, 2025 · 5 min read
Fact or Fiction: Is Your Messaging App HIPAA‑Compliant?
For modern healthcare providers, instant messaging has become an essential tool for seamless collaboration in clinical settings. Real-time texting platforms streamline communication by offering swift context-sharing among team members, saving critical time and reducing disruptions in busy schedules.
Oct 8, 2025 · 5 min read
Why Effective Communication in Healthcare is the Key to Quality Care
The topic of healthcare communication typically focuses on conversations between patients and providers. While this is certainly crucial to delivering quality care, internal communication between healthcare team members also plays a critical role. A patient receiving care for a medical condition will likely encounter multiple healthcare providers in multiple locations, due to the shift-based nature of healthcare, and the complex nature of diagnosing and treating disease. These patient handoffs can increase the chance for errors or delays in care if communication isn’t strong.
Oct 3, 2025 • 5 min read
The True Cost of Poor Communication in Healthcare
Communication is a pillar of clinical success, yet it remains one of the most common points of failure. Research from The Joint Commission has found that poor communication in healthcare contributes to over 60% of adverse events in hospitals. From inaccurate handoffs to overloaded alert systems, miscommunication can impact patient safety, operational inefficiency, and organizational costs. Even less obvious issues like alert fatigue and information overload can affect both clinical team morale and budgets.
Ready to learn more?
Get an in-depth product tour to see what Hypercare can do for your team
Hypercare helps hundreds of clinical teams and healthcare organizations across North America coordinate and collaborate seamlessly, with one single clinical communication platform. Let us show you how we can help.