FEATURE

Code team activation

When seconds count, Hypercare allows you to trigger entire code teams with one tap.

Capabilities

Activate teams with a single tap

Code teams can be assembled with any combination of individuals and on-call roles, and the entire team can be activated with a single tap.

Track code in progress to ensure everyone gets the message

When a code is triggered, a group chat is created so the person triggers the code and the code team can keep in constant communication about progress of the code. Members can be added and removed from the chat as needed.

When code team members fail to acknowledge the code activation, there are features within Hypercare that tries alternate methods of communication (e.g. SMS, email, a phone call).

The rest of the code team is also kept in the loop when members do not acknowledge the code activation so others can manually escalate the situation if necessary.

Resources

A new feature

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A new case study

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