Secure Messaging

Secure Healthcare Messaging Built for Clinical Teams

Send secure healthcare messages instantly with HIPAA and PHIPA compliance built in.

With direct and instant messaging, Hypercare ensures that urgent updates reach the right provider, every time.

An image of Hypercare's platform visualizing its messaging solution
An image of Hypercare's platform visualizing its messaging solution

Share Protected Health Information (PHI) with colleagues through Hypercare

Send secure, direct and instant messages

  • Healthcare compliant (e.g. HIPAA, PHIPA), secure healthcare messaging with intuitive, clinically oriented features like status indicators, backup delegation, and structured forms and templated messages.

Share media & documents

  • Safely share clinical photos, videos, and attachments to get rapid expert input and assessments in real-time, right from your mobile device. Upload to your EMR to improve documentation and track patient progress.

Ensure urgent messages are delivered and acknowledged

Priority messages

  • Deliver critical updates without delay using STAT messaging, our high-priority alert that overrides silent and do-not-disturb settings on mobile devices.

Read receipts

  • Get confirmation that your message was delivered and seen with Hypercare’s real-time delivery and read receipts, improving situational awareness and making it easier to know when to follow up.

Automated escalations

  • Keep communication moving by setting escalation workflows that automatically send repeat notifications and alert the team if a message isn’t acknowledged within a set timeframe.

An image of Hypercare's platform visualizing a medical code notification
An image of Hypercare's platform visualizing its templated messaging

Bring structure and clarity to clinical communication

Structured and templated messages

  • Ensure key clinical details are captured reliably every time with customizable message templates. Use fillable forms for consultation requests, verbal orders, referrals, and other high-impact workflows.

Customizable response types

  • Define the required response on customized messages, whether it’s a formal acknowledgment, a multiple-choice decision, or a free text answer, so next steps are clear, actionable, and efficient.

Why switch to Hypercare’s healthcare compliant messaging platform?

Before Hypercare

After Hypercare

Communication

Communicating through email, pagers, phone calls, or hallway conversations to get answers to clinical questions and patient updates.

Instantly connect with colleagues using secure messaging that’s fully HIPAA & PHIPA compliant, with built-in read receipts and escalation pathways for unacknowledged messages.

Replace outdated pagers and answering services with a modern solution that provides a dedicated number for urgent messages and voicemails.

Share images, videos and documents

Printing or faxing clinical images, or emailing sensitive files, often without encryption or proper audit trails.

Share clinical photos, videos, and documents securely in real time to support faster decisions, remote assessments, and timely care coordination. These files are stored separately from other files and apps, which prevents inadvertent privacy breaches.

High priority messages

Missed messages, phone tag, and delays when trying to communicate urgent patient updates.

Ensure urgent updates get through immediately with STAT messaging - our high-priority alert that bypasses silent mode and Do Not Disturb settings on mobile devices.

How HPHA uses Hypercare to improve communication across a 4-hospital system

"In my opinion the implementation of Hypercare was very successful both from an end user aspect and a technology aspect. It was very successful in achieving our initial objectives such as replacing a failing pager system and replacing an antiquated inefficient system for physicians on call."

- Dr. Bob Davis
IT Physician Lead, Huron Perth Healthcare Alliance

We’re here to help

Frequently Asked Questions

We’re here to help. Get answers to some of the most common questions about Hypercare.

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Other Features

Spend less time chasing people around, and more time providing care for your patients

Pager Replacement

Use Hypercare to replace outdated pagers and answering services with a modern solution that provides a dedicated number for urgent messages and voicemails that can be reached by individuals both inside and outside your organization.

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On-Call Solutions

With Hypercare, you can easily connect with the right on-call provider, while managing and sharing on-call schedules in real time to streamline switchboard operations and mobilize clinical teams.

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Code Team Activation

Use Hypercare to mobilize code and rapid response teams in seconds with automated, reliable notifications that reduce time to care.

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Contact Directory

With Hypercare, you can easily access the most up-to-date contact details, including phone and fax numbers, emails, pagers, addresses and more, all in one centralized, searchable directory built for clinical teams.

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Admin & Analytics

Hypercare gives you full visibility and control, with powerful admin tools and usage analytics to optimize communication workflows and support quality assurance across your healthcare organization.

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Integrations

Hypercare’s open API’s allow you to seamlessly connect with your existing EHR, scheduling, communication and reporting tools to streamline workflows across healthcare teams and systems.

Ready to learn more?

Get an in-depth product tour to see what Hypercare can do for your team

Hypercare helps hundreds of clinical teams and healthcare organizations across North America coordinate and collaborate seamlessly, with one single clinical communication platform. Let us show you how we can help.

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