How The Hospice of Windsor & Essex County Resolve Communication Fragmentation and Alarm Fatigue
Faster turnaround to make critical decisions
Improved team collaboration
“Hypercare has been a great addition to our community palliative care practice. The ability to have secured texting has allowed our team to improve efficiency and be more attentive to the needs of our patients, caregivers and community partners.”
Overview of The Hospice of Windsor
The Hospice of Windsor and Essex County Inc. has been helping patients who have been affected by life-altering diagnoses since 1979. The Hospice takes a holistic approach to helping patients, their families and caregivers by offering support, education, physical therapy and spiritual care along with other important healthcare services such as palliative care.
Palliative care is an important dimension of patient care. The overwhelming majority of Canadians believe palliative care should be offered at home, and The Hospice of Windsor has been working to fill this need. Effective palliative care requires high patient engagement and close communication between members of a large multidisciplinary team, and this is made more difficult when delivering care in the community and in patients’ homes.
Prior to Hypercare, keeping coordinated was a frustrating endeavour. Even though providers were on the same secure email platform, the overwhelming number of emails made it difficult to sift out the important patient-related messages from the noise. The existing system of emails and phone calls were cumbersome and time consuming while waiting for responses. This resulted in providers resorting to text messaging apps, which do not provide a secure platform for communicating patient information. This fragmentation of communication and alarm fatigue resulted in many missed notifications, delays in care and worsened patient and provider satisfaction. The Hospice reached out to Hypercare to find solutions to this problem of missed connections and to transform their current workflow.
After using the Hypercare solution
The positive impact that Hypercare created was immediately apparent. Having a convenient platform to share patient information in real time was a breath of fresh air. Knowing that Hypercare only delivered high-value notifications made sure that providers always checked their phone when they heard Hypercare’s distinctive chime. Critical messages requiring immediate action are acknowledged nearly instantly, ensuring that patients have their needs addressed.
This gives Linda Britton, a Nurse Manager at The Hospice, peace of mind knowing that her patients’ needs are addressed, saying “Hypercare has given our team and community partners the assurance of a secure communication system that allows prompt coordination of patient centered care.” Another physician leader in palliative care at The Hospice, Dr. Sheri Berergon, adds: “Hypercare has been a great addition to our community palliative care practice. The ability to have secured texting has allowed our team to improve efficiency and be more attentive to the needs of our patients, caregivers and community partners.”
As integrated team-based care becomes the standard in patient care, Hypercare has proven that it can deliver the close-knit network so providers can stop wrestling with technology and inefficiencies and simply focus on the patient.
"Hypercare has given our team and community partners the assurance of a secure communication system that allows prompt coordination of patient-centered care."