Hypercare Connect 2025 is postponed until 2026.

JUNE 4 2026, 12-1PM ET | ONline

The Cost of Coordination Failure: What Hospitals Don’t See in Their Efficiency Metrics

Hospitals are under pressure to improve throughput and reduce workforce strain, but many improvement efforts miss a critical issue:

Coordination failure across teams, departments, and care transitions.

In this session, you’ll learn:

  • Where coordination breakdowns occur across the care continuum
  • Why traditional metrics fail to capture workflow friction
  • How small delays compound into system-wide inefficiency
  • How to distinguish staffing constraints from coordination gaps
  • Practical strategies to improve coordination within 90 days
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Agenda

  • Why Coordination Failure Is the Hidden Cost Driver  
    Understand what traditional efficiency metrics miss, and why hospitals are feeling the impact now.
  • Where Workflow Breakdowns Really Occur 
    Hear real examples from nursing and clinical operations leaders across ED, inpatient units, Cath Lab, ICU, and patient flow.
  • How Small Delays Become System‑Wide Inefficiencies  
    Learn how misaligned workflows and siloed metrics create false confidence.
  • Leadership Blind Spots in Efficiency Measures
    Explore why Length of Stay (LOS), patient throughput, bed turnover, and capacity utilization don’t tell the full story.
  • What Leaders Need to See - But Currently Can’t  
    Discover the operational signals that reveal coordination drag before it becomes a crisis.
  • Practical Steps to Reduce Coordination Waste  
    Get actionable strategies your hospital can implement in the next 90 days.
  • Live Q&A With Nursing and Physician Leaders  
    Bring your questions and learn from real‑world experience.

Speakers

Panelist: Dr. Karim Jessa

Chief Medical Information Officer at The Hospital for Sick Children

Dr. Karim Jessa is CMIO at SickKids and emergency physician at both SickkIds and North York General Hospital. An informatics leader for over 20 years, he has implemented and advised on numerous efficiency, quality and safety projects at SickKids and beyond.

Panelist: Kimberly Force

Senior Director of Nursing at Littleton Regional Healthcare

Kim Force, RNC‑MNN, MSN, CPPS, is the Senior Director of Nursing Services at Littleton Regional Healthcare, bringing more than two decades of progressive leadership experience across inpatient and obstetric care. She is recognized for strengthening recruitment, retention, and cross‑department collaboration while keeping patients at the centre of every decision.

Panelist: Dr. Tyler Christie

Chief Medical Information Officer at Health Sciences North

Dr. Tyler S. Christie is a practicing Emergency Medicine physician and Chief Medical Information Officer (CMIO) at Health Sciences North. He has driven several transformative healthcare technology implementations, including MEDITECH Expanse, Hypercare, and a real-time virtual medical translation system that bridges communication gaps in patient care. Beyond the hospital walls, Dr. Christie enjoys mountain biking, snowboarding, paddling, and backcountry camping, finding balance between the world of healthcare IT and the tranquility of the outdoors.

Moderator: Dr Joseph Choi

Chief Operating Officer & Chief Medical Officer at Hypercare, Director of Clinical Analytics and Business Intelligence, Department of Emergency Medicine at University Health Network

Joseph Choi is the founding Chief Operating Officer and Chief Medical Officer at Hypercare, a healthcare technology company improving clinical communication and collaboration. He is a practicing emergency physician in downtown Toronto, where he serves multiple quality improvement and administrative roles for his hospital. He is also an Assistant Professor in the Division of Emergency Medicine, Department of Medicine, at the University of Toronto.

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