"Hypercare can send out a secure message on their group chat to the entire team, all at once. Even if someone’s phone is ‘silent’, Hypercare can break through those settings.”
- Andrew Bell, Director of Emergency Management, Safety and Security at RVH
Life and limb threatening emergencies are among the most time sensitive events in healthcare. For these and other high acuity cases, delays in coordination and communication can directly impact patient outcomes.
At Royal Victoria Regional Health Centre (RVH), these cases often demand that teams align before a patient even arrives. To address this coordination challenge, RVH recognized the need for a more reliable way to mobilize specialized teams in real time.
Life and limb activations require rapid coordination between multiple clinical teams, often under intense time pressure. At RVH, this process traditionally relied on manual, sequential phone calls to reach the right clinicians.
While effective, this approach introduced delays in mobilizing the full care team and created variability in response times. In high acuity situations, where every minute can impact outcomes, these inefficiencies added unnecessary friction to an already complex and urgent workflow.
RVH had already seen success using Hypercare to streamline Code STEMI activations, helping teams coordinate faster in time sensitive cardiac events. Building on this, they expanded its use to support life and limb activations.
With Hypercare, RVH replaced manual outreach with a single, coordinated activation workflow. Clinical teams can now notify the entire on-call team instantly with a single tap, reach all roles simultaneously, override do not disturb settings for urgent alerts, and automatically escalate if there’s no response.
This ensures the right team is mobilized immediately, removing delays and lengthy, manual coordination.
Since implementing Hypercare, RVH has significantly improved the speed and reliability of its life and limb activations. What was once a manual, sequential process is now a streamlined, real-time workflow that enables entire care teams to be mobilized simultaneously.
As Andrew Bell, Director of Emergency Management, Safety and Security at RVH, explained:
“Before Hypercare, we called everyone individually by phone, and that could take upwards of 15 minutes. Hypercare can send out a secure message on their group chat to the entire team, all at once. Even if someone’s phone is ‘silent’, Hypercare can break through those settings.”
These changes have led to strong reductions in response times. Hospital acceptance times have dropped from approximately 38 minutes to under 21 minutes, while consulting physicians are now responding within 10 minutes. For vascular emergencies, this has translated into an average improvement of about 20 minutes in overall response time, helping patients access critical, specialized care sooner.
Beyond speed, Hypercare has introduced greater consistency into emergency workflows. Automated escalation ensures that alerts are not missed, while standardized activation processes reduce variability and support more coordinated team responses.
In these moments, faster coordination doesn’t just improve workflows, it directly impacts how quickly patients receive life and limb saving care. Today, RVH manages daily activations with a system designed for urgency, giving clinical teams the confidence to respond quickly and effectively when it matters most.
Hypercare helps hundreds of clinical teams and healthcare organizations across North America coordinate and collaborate seamlessly, with one single clinical communication platform. Let us show you how we can help.